Privacy Policy
🔐 Privacy Policy – NRG Electrical Group
Last Updated: July 2025
At NRG Electrical Group, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, enquiry forms, or advertising platforms such as Google, Facebook, and Instagram. We are committed to maintaining transparency, data security, and respect for your personal rights.
📄 1. Introduction
NRG Electrical Group is a locally owned and operated electrical services company providing residential, commercial, and emergency electrical work across Greater Sydney. This policy outlines how we handle personal information collected through our website, quote requests, and online marketing activities.
🗂️ 2. Information We Collect
2.1 Personal Details
• Full Name
• Email Address
• Phone Number
• Suburb or Service Area
• Preferred Contact Method
2.2 Service Information
• Type of electrical service required
• Urgency or booking preference
• Notes or additional comments provided through forms
2.3 Technical & Usage Data
• IP address
• Browser and device information
• Pages visited on our website
• Source of visit (e.g., Google Search, Facebook Ad)
2.4 Meta & Google Lead Forms
When you submit a form via Facebook, Instagram, or Google Ads, we collect pre-filled and submitted details, including your name, contact information, and service interest.
🎯 3. How We Use Your Information
We use collected data to:
• Respond to your enquiries and provide quotes
• Schedule inspections or service appointments
• Send updates or offers (only with your consent)
• Improve our services and website performance
• Fulfil any legal or regulatory obligations
We never sell or rent personal data to third parties.
🤝 4. Legal Basis for Processing
Your information is processed based on:
• Consent – when you submit details voluntarily
• Contract – when data is needed to deliver a service
• Legitimate Interest – to improve client experience and marketing
• Legal Obligation – where required by law
🔐 5. Data Sharing & Disclosure
Your data may be shared only with:
• NRG Electrical Group staff responsible for scheduling or quoting
• Trusted third-party service providers (e.g., Google, Meta, CRM, email, or analytics platforms)
• Web developers or marketing partners under confidentiality agreements
We never share your data with unrelated third parties for external marketing.
🛡️ 6. Data Security
We protect your personal data through:
• Secure SSL encryption (HTTPS)
• Password-protected systems and restricted access
• Regular security audits
• Immediate response procedures in case of a data breach
In the event of a breach, affected individuals and relevant authorities will be notified promptly.
👤 7. Your Rights & Choices
You have the right to:
• Access and review your personal data
• Correct any inaccurate or outdated information
• Request deletion of your data (where legally possible)
• Withdraw consent for communications
• Lodge a complaint with the OAIC if you believe your data has been mishandled
Contact us below to exercise these rights.
🌐 8. Cookies & Tracking Technologies
We use cookies, Google Analytics, and Meta Pixel to:
• Analyse site performance and visitor behaviour
• Measure ad performance and improve targeting
• Enhance user experience on our website
You can disable cookies through your browser settings at any time.
🔗 9. Third-Party Services
When using platforms such as Facebook, Instagram, or Google to contact us, their privacy policies apply:
• Meta Privacy Policy
• Google Privacy Policy
✏️ 10. Changes to This Policy
This Privacy Policy may be updated periodically. The most recent version will always be available at:
👉 https://nrgeg.com.au/privacy-policy
Continued use of our services after changes implies your acceptance of the updated policy.
📬 11. Contact Us
For questions, concerns, or privacy-related requests, please contact:
NRG Electrical Group
📧 Email: info@nrgeg.com.au
📞 Phone: 0485839439
🌐 Website: www.nrgeg.com.au
📍 Service Area: Greater Sydney & Surrounding Suburbs